Managing for Impact Certification

Managing a customer-facing team requires entirely different skills from the role of an individual contributor. This course teaches effective management training for frontline leaders, focusing on creating a coaching culture within their team, running effective 1:1s and team meetings, and using role-play and call reviews to improve the team’s ability to positively impact customers. Additionally, it emphasizes a customer-centric approach and the application of modern coaching techniques and a data-driven approach to consistently coach teams for impact.