ANA LUIZA DORNELLES
58074535
September 8, 2025
No.
Expires:
Issued by the Winning by Design Revenue Academy Training Program
Issued by Winning by Design Revenue Academy
CUSTOMER SUCCESS
This person has demonstrated mastery of the fundamentals of customer
success through the use of modern techniques – including effective
communication, orchestrating customer calls, orchestrating impact reviews,
managing customer conflict, and expanding partnerships.
ANA LUIZA DORNELLES
This course covers proven methods for effective customer communication that CSMs and AMs can practice with peers. Students will learn how to orchestrate specific key moments of the customer success journey, including the hand-off from Sales, the kick-off call, and managing customer conflict.
Issued on
September 8, 2022
Expires on
September 8, 2025