CUSTOMER SUCCESS
ELISE TOLMAN
This person has demonstrated mastery of the fundamentals of customer
success through the use of modern techniques – including effective
communication, orchestrating customer calls, orchestrating impact reviews,
managing customer conflict, and expanding partnerships.
No.
50475459
March 15, 2025
Expires:
Issued by Winning by Design Revenue Academy
Issued by the Winning by Design Revenue Academy Training Program
ELISE TOLMAN
This course covers proven methods for effective customer communication that CSMs and AMs can practice with peers. Students will learn how to orchestrate specific key moments of the customer success journey, including the hand-off from Sales, the kick-off call, and managing customer conflict.
Issued on
March 15, 2022
Expired on
March 15, 2025