


ANDREW MAITLAND
96205475
February 28, 2027
No.
Expires:
Issued by the Winning by Design Revenue Academy Training Program

Issued by Winning by Design Revenue Academy
CUSTOMER SUCCESS

This person has demonstrated mastery of the fundamentals of customer
success through the use of modern techniques – including effective
communication, orchestrating customer calls, orchestrating impact reviews,
managing customer conflict, and expanding partnerships.
ANDREW MAITLAND
This course covers proven methods for effective customer communication that CSMs and AMs can practice with peers. Students will learn how to orchestrate specific key moments of the customer success journey, including the hand-off from Sales, the kick-off call, and managing customer conflict.
Issued on
February 28, 2024
Expires on
February 28, 2027