113633675
August 27, 2024
TRENT FLORES
Winning by Design Revenue Academy
No.
Issued:
This individual has demonstrated mastery of customer success through the use of modern
techniques. Their skills in effective communication, orchestrating customer calls, conducting
impact reviews, resolving conflicts, and expanding partnerships showcase a comprehensive
approach to nurturing and strengthening customer relationships. With a focus on delivering
exceptional outcomes, they are equipped to drive sustained success and growth.
TRENT FLORES
This course covers proven methods for effective customer communication that CSMs and AMs can practice with peers. Students will learn how to orchestrate specific key moments of the customer success journey, including the hand-off from Sales, the kick-off call, and managing customer conflict.
Issued on
August 27, 2024
Expires on
August 27, 2027