LAURENT LAFORGE

51578408

May 20, 2025

No.

Expires:

Issued by the Winning by Design Revenue Academy Training Program

Issued by Winning by Design Revenue Academy

CUSTOMER SUCCESS

This person has demonstrated mastery of the fundamentals of customer

success through the use of modern techniques – including effective

communication, orchestrating customer calls, orchestrating impact reviews,

managing customer conflict, and expanding partnerships.

50123014

April 21, 2022

LAURENT LAFORGE

Winning by Design Revenue Academy

No.

Issued:

MANAGING & COACHING

This person has demonstrated mastery of the customer-centric approach to sales

and success management through the use of modern coaching techniques and a

data-driven approach to consistently coach teams for impact – including

establishing a coaching culture, role-plays for skill building, and managing

candid conversations.