Melissa Frias

This individual has demonstrated mastery of the customer-centric approach to sales and success management. They

have proven their ability to apply modern coaching techniques and a data-driven approach to consistently coach teams

for impact. This includes establishing a coaching culture, facilitating role-plays for skill building, and managing candid

conversations. With this knowledge, they are well-prepared to implement effective coaching strategies and foster a

customer-focused environment in sales and success management.

This individual has demonstrated mastery of effective account expansion and management by applying the Customer

Success Operating Model. Their proficiency in uncovering new opportunities, building and deepening customer relationships,

and securing new deals with existing customers exemplifies a comprehensive strategy for driving growth and ensuring

customer satisfaction. With a focus on maximizing customer value and fostering long-term partnerships, they leverage

insights and strategic approaches to expand and manage accounts, enhancing overall business outcomes.