MICHELLE JACOBSON

This individual has demonstrated mastery in applying customer-centric skills to deliver measurable impact in the renewal process.

Through this training, they developed the ability to lead compelling executive conversations, ask great questions, and manage

renewal cycles with clarity and confidence. They learned to influence decision makers, navigate challenging conversations, and

communicate value through storytelling and strategic negotiation. This certification reflects their capability to drive retention and

growth by fostering impactful, trust-based partnerships with their customers.

This individual has demonstrated mastery of the customer-centric approach to sales and success management. They

have proven their ability to apply modern coaching techniques and a data-driven approach to consistently coach teams

for impact. This includes establishing a coaching culture, facilitating role-plays for skill building, and managing candid

conversations. With this knowledge, they are well-prepared to implement effective coaching strategies and foster a

customer-focused environment in sales and success management.